Frequently asked questions

Family Rx is Soluna's virtual care platform for everyday healthcare needs. Connect online with licensed providers for common illnesses, healthcare questions, preventive care, follow-up support, and prescriptions when clinically appropriate.

Family Rx visits are $50.00 pay-as-you-go. Soluna Members receive one included Family Rx visit each month, plus preferred pricing on additional visits.

Complete a brief intake and describe your symptoms or healthcare needs. A licensed provider reviews your details and determines the most appropriate next step.

Many visits begin asynchronously through a secure online intake. If additional evaluation is required, a live telehealth visit may be scheduled.

When clinically appropriate, providers may issue work or school notes following a completed visit.

No. Family Rx currently operates as a self-pay service and does not bill insurance.

Availability depends on provider licensing and state requirements. Eligibility is confirmed before care begins.

Patients must meet applicable eligibility requirements before receiving care. Every visit is reviewed by a licensed provider.

Your Soluna Membership connects Specialty Rx, Family Rx, and the Wellness App through one simple membership. Members receive: • Specialty Rx member benefits • One included Family Rx visit each month • Household Wellness Plan access • Preferred member pricing across the Soluna ecosystem The membership is designed to connect healthcare, wellness, and support through one experience.

Soluna Membership is not priced per person. One membership can support eligible household members through individual patient profiles. Each patient maintains their own health information, provider reviews, prescriptions, and treatment plans.

Yes. Eligible household members can have their own profiles under the same Soluna Membership. Provider reviews, prescriptions, treatment plans, and health information remain specific to each patient.

No. Each patient maintains their own health information, provider reviews, prescriptions, and treatment plans. Clinical decisions are made individually by licensed providers.

Membership connects Specialty Rx, Family Rx, and the Wellness App into one connected healthcare experience. Instead of managing multiple services separately, members receive healthcare, wellness tools, support, and member benefits through a single membership.

Specialty Rx provides access to provider-reviewed treatment options through a secure online experience. When prescribed, medications are fulfilled through licensed pharmacy partners.

Family Rx is Soluna's virtual care platform for everyday healthcare needs. Members receive one included Family Rx visit each month as part of membership.

The Wellness App helps members stay connected to their health journey through wellness tracking, reminders, educational resources, medication tracking, and household wellness organization. Soluna Membership includes the Household Wellness Plan.

Yes. Soluna was designed to connect Specialty Rx, Family Rx, and the Wellness App through one membership and one connected healthcare experience.

Clinical information is handled through secure healthcare systems designed for patient care and protected according to applicable privacy requirements. Each patient profile remains specific to that individual.

Can't find what you're looking for? Contact us anytime at hello@solunaone.com and a member of the Soluna team will be happy to assist.