Soluna

Family Rx

Frequently asked questions

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Family Rx

What is Family Rx?

Family Rx is concierge-style telehealth for everyday, non-emergency care. When you start a visit, a licensed U.S. provider reviews it — usually within a few hours — and sends a prescription to your local pharmacy if it's appropriate.

How much does it cost?

$49.00 per visit. You're only charged if a licensed provider approves your visit — it's never billed if a visit is declined.

What happens during a visit?

Three steps: you share where you are and what's going on, a licensed provider reviews it (usually within a few hours), and if it's appropriate, your prescription is sent to your local pharmacy.

Is this available in my state?

Family Rx is currently available in Florida, with more states opening soon. You'll confirm your state as the very first step of starting a visit.

Is there an age requirement?

Yes — you must be 18 or older to request a visit through Family Rx. This is a medical service; a licensed provider reviews every visit before any prescription is issued.

About Soluna

What is Soluna?

Soluna is a family of health products under one brand: a Wellness App for tracking medications and supplements, Specialty Rx for physician-evaluated compounded peptides, and Family Rx for everyday telehealth visits. Soluna One is the front door — it helps you pick the right one for you and your family.

What is the Wellness App?

An AI-powered companion that tracks every medication, supplement, and vitamin — for you and everyone you care for. It's tracking and education only, not medical advice.

What is Specialty Rx?

Prescription, pharmacy-compounded peptides, evaluated by a licensed provider before anything ships. You can browse the catalog freely — a provider approves your order at checkout. Compounded products are not FDA-approved and are not reviewed by the FDA for safety, effectiveness, or manufacturing.

What is Family Rx?

Concierge-style telehealth for everyday, non-emergency care. Start a visit, a licensed U.S. provider reviews it — usually within a few hours — and a prescription is sent to your local pharmacy if it's appropriate. Family Rx is not for medical emergencies — call 911 or go to the nearest ER if you need immediate help.

Which parts of Soluna handle medical records?

Specialty Rx and Family Rx are HIPAA-adjacent — any prescription or clinical information lives only in our HIPAA-compliant clinical system, never in the app or website you're browsing. The Wellness App is not a medical record system: it's for personal tracking and education only and never collects clinical or diagnostic information.

How do you secure my data?

Your account/login is handled separately from any health information. Clinical data — prescriptions, visit history, provider notes — is stored only in our HIPAA-compliant clinical system, never in this app, never in analytics, never in support tools. Payments are handled by Stripe; we never see or store your card details.

Do I need a separate account for each site?

Today, sign-in is per-site. We're working toward one Soluna account that works across the Wellness App, Specialty Rx, and Family Rx — check back soon.

Is there a mobile app?

Yes — the Wellness App is available on iOS and Android with the same tracking features as the website. Specialty Rx and Family Rx are web-only for now; the mobile app links out to them when you're ready to order or book a visit.

I need help with something else

Email hello@solunaone.com and we'll point you the right way.

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