Telehealth Consent

Telehealth means receiving healthcare services remotely — through secure written intake, messaging, and (where offered) live video — instead of an in-person office visit. On Family Rx, most visits are asynchronous: you describe your symptoms and answer structured intake questions, and a licensed provider reviews that information and responds, without a live, real-time appointment.

Telehealth can be faster and more convenient than an in-person visit for many everyday, non-emergency concerns. It also has real limitations you should understand before you rely on it:

• Your provider cannot physically examine you the way an in-person clinician can — they rely on what you report and, where relevant, photos you provide.
• Some conditions cannot be safely or adequately evaluated remotely. If your provider believes that’s the case for you, they will tell you and decline to prescribe, and may recommend in-person or emergency care instead.
• Technical issues (connectivity, device problems) can occasionally delay or interrupt a visit.
• Telehealth is not appropriate for emergencies or urgent, severe symptoms — see “Not for Emergencies” below.

By starting a Family Rx visit, you consent to:

• Receive healthcare services through telehealth rather than an in-person visit;
• Have your intake information reviewed and responded to by a licensed provider, who may be located in a different city or region than you (but who is licensed in the state where you are physically located);
• The transmission of your information through secure, encrypted electronic systems as part of receiving that care; and
• A provider declining to prescribe, or recommending alternative or in-person care, if they determine telehealth isn’t appropriate for your situation.

Consenting to telehealth is voluntary, and you may withdraw your consent at any time, for any reason, without it affecting your right to future care. If you withdraw consent before a provider has completed their evaluation, your visit will not proceed; if you’ve already been charged, contact us at support@solunaone.com about a refund. Withdrawing consent does not cancel or alter any care you’ve already received.

The clinical information you share as part of a visit is protected health information and is handled under our HIPAA Notice of Privacy Practices — it is stored and processed only within a HIPAA-covered clinical system (PracticeQ) used by the licensed providers who evaluate your request, never in the Soluna account or website you browse. As with any healthcare service, no electronic transmission or storage system is completely immune to interruption or unauthorized access, but industry-standard safeguards protect your information within that system.

Family Rx is not for medical emergencies — call 911 or go to the nearest ER if you need immediate help. Telehealth is not a substitute for emergency services, and a provider reviewing your visit may not respond in real time. If your symptoms are severe, sudden, or worsening, do not wait for a telehealth response — seek emergency care immediately.